REFUND POLICY

Thank you for choosing PixelArt.net.nz for your digital product needs. We are committed to ensuring your satisfaction with our products. Please read this refund policy carefully to understand your rights and responsibilities.

  1. Scope of the Refund Policy:

This refund policy applies to all digital products purchased through the PixelArt.net.nz website.

  1. Eligibility for Refund:

PixelArt.net.nz offers refunds under the following circumstances:

  • Defective or Damaged Products: If the digital product you purchased is defective or damaged, you are eligible for a full refund within 7 days of the purchase date. Please contact our customer support at info@pixelart.net.nz or fill out contact us form with details and any relevant documentation.
  • Misrepresentation: If the digital product is significantly different from the product description on our website, you may be eligible for a refund. Please provide details and evidence to info@pixelart.net.nz for our assessment.
  1. Non-Refundable Products:
  • Downloadable Products: Once a digital product has been downloaded, it is not eligible for a refund.
  • Change of Mind: We do not offer refunds for purchases made due to a change of mind. Please ensure that you carefully review the product details and specifications before completing your purchase.
  1. Refund Process:

To initiate a refund, follow these steps:

  • Contact Support: Send an email to info@pixelart.net.nz within 30 days of purchase, providing your order details, a clear description of the issue, and any supporting documentation.
  • Assessment: Our support team will review your request and assess whether it meets the eligibility criteria for a refund.
  • Refund Approval: If your request is approved, we will process the refund to the original payment method. Refunds may take 5 working days to reflect in your account.
  1. Contact Information:

If you have any questions or concerns about our refund policy, please contact us at info@pixelart.net.nz or fill out contact us page.

  1. Changes to the Refund Policy:

PixelArt.net.nz reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on the website.

Thank you for choosing PixelArt.net.nz. We appreciate your business and strive to provide you with the best digital products and customer service.